" Updates " Archives

Written by:

Roger



May 15, 2022

Minor update to call handling

In light of a recent bug we found with some phone providers, we’ve made a small change on handling calls coming from your phone number (subscribers):

  1. When you click to begin the interview, you will receive a call from our 206 number to your phone.
  2. The person you are interviewing will see the call coming from your phone number that you have confirmed in your account.

Why do this?

We recently encountered an issue where some phone providers, if they see you calling yourself (your number calling your phone) will automatically forward you to your voice mail box so you can check your messages.

To remedy this, we made this change so that only the person you are interviewing will see your phone number.

When you think of it, that makes a little more sense than wondering why you are calling yourself..


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Written by:

Roger



March 26, 2022

How the Browser Phone works

Screen Shot 2022-03-21 at 9.47.04 PM

We’ve been asked how the Browser Phone works versus conducting interviews Phone to Phone, so I thought I’d post about it here.

The Browser phone works with Twilio’s Client software to allow users to conduct interviews straight from their computers. It’s similiar to how you can use Skype to do a Skype call.

When you click the “Start Call” button, the call begins, and a dial pad also appears on the screen:

See the yellow box that says “Ready to start call”? That box will keep you updated on the status of your call, so it will tell you that the Browser phone is dialling and it will also tell you when the connection is made, or if the interviewee hangs up the phone.

The dial pad works the same as the dial pad on your phone, and you can even push buttons on your computer’s keyboard and get the same response. So pressing the number “1″, is the same as clicking the number “1″ on the dial pad.

Why would I use Browser phone over Phone to Phone?

That’s entirely your choice, which is why we left both options for calls. Browser phone we find works great when you want to conduct interviews straight from your computer, you can type your notes on the same page and just talk as you go.

Calls using the Browser Phone are recorded, same as Phone to Phone calls, the only difference is it goes through your computer.

One advantage to using our Browser phone to handle calls, is you don’t have any minutes to worry about if the call was to your cell phone for example.

Phone to phone calls have their uses for on the go, you just have the system call your phone and you can take it with you as you move around.

So really, like I said above, it’s entirely your choice on conducting interviews using the Browser phone or Phone to Phone.. Try one of each and see which you like best.

What else is in store for the Browser phone?

There’s some exciting additions coming in the near future, such as a sound meter to monitor sound, the ability to mute a call, and even stop and restart a recording mid call. We’ll keep you updated as these are rolled out.


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Written by:

Roger



March 22, 2022

Browser-based calling is here

Screen Shot 2022-03-21 at 9.47.04 PM

 

As promised, our browser phone is now live.  This new feature means you can now conduct interviews straight from your computer to your interviewee’s phone. We do recommend you use headphones to block out any background noise.

The cost for browser phone interviews are 30 cents a call for non-subscribers and 20 cents a call for subscribers.

You can also choose to still conduct interviews phone to phone. Phone to phone interviews are what you had previously where you would press a button and we would call your phone and then the interviewee’s phone.

The cost for phone to phone interviews are 50 cents a call for non-subscribers and 40 cents a call for subscribers.

We like to give people a choice on the types of interviews they conduct, so we kept both choices.

And if you’re worried about not having a dialling pad. When you press the button to begin a browser call, the screen will change like this:

 

The dial pad is neat because you can use your mouse to push the buttons, or actually push the buttons on your keyboard. So pressing “1″ on your computer will actually be the same as pressing “1″ on your dialling pad.


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Written by:

Roger



March 21, 2022

Your input is required

As we plan the next phase of The Interviewr, one thing we know we want to do is localize the site for our users.

This means, we want to display the site in your language of choice.

To do this properly, we first want to gather what languages our users use. So please fill out the form below and give us a good idea of where to start on language support. :)

Thank you.


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Written by:

Roger



March 2, 2022

In Beta

Our browser phone, currently in beta testing, is about to roll out to all users, and with it, some pricing changes.

All users will have an option of using the browser phone, or having our site call their phone and then the interviewee’s phone.

So the process would be like this:

  1. Time for interview has come…
  2. Login to the site and go the interview you are conducting…
  3. Press the button to make the call in your browser, using your computer’s microphone and headset. The interviewee will still get called to their phone
  4. Or, press the button to use your phone, this will call your phone number, and then the interviewee’s phone number,.

So, what are the pricing changes?

Calls through the browser, will cost the current 30 cents a call, whereas calls using your phone will cost 50 cents a call.

For subscribers, browser calls will cost 20 cents a call, and 40 cents a call when conducting an interview through your phone.

 


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Written by:

Roger



December 31, 2021

Looking forward…

2012 is about to close, and tomorrow we will step into 2013.

We’re sitting here brainstorming where the first quarter of 2013 will bring us and it’s an exciting time:

  1. The new mobile apps will be in the app stores for iPhone, iPad and Android. They got slightly delayed as we decided to make them even easier to use.
  2. Browser-based calling, so you can choose to have the call be handled directly from your browser to your interviewee’s phone, taking away the need to use your phone if you want to. This will be optional, and you will have two buttons to begin the call with, “browser” or “call your phone”
  3. Video Interviews, we’ve finally got this one nearly ready to launch so you can conduct video interviews and store them to view later.
  4. A few new subscriber features. We can’t give everything away, but trust me, you’ll like them

We’ve seen The Interviewr grow every month, with new users and more and more interviews being conducted every day. We’re seeing new features being used as they get added such as the new tagging system and our transcription service, and it makes us happy.

The Interviewr was built in 2011 because we saw a need that had to be filled. We created the world’s first Interview Relationship Manager, where people could properly organize, conduct and record interviews for the first time, and our focus has always been on improving that service.

So I just want to finish by saying Thank you for being along for the ride, and look forward to seeing you all in 2013..

Oh, and Happy New Year!


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Written by:

Roger



November 15, 2021

Now.. organize your interviews and contacts with tags!

We’ve just pushed our new tagging system live for everyone to use.

Tags let you organize your interviews and contacts into a keyword (or tag) that can be quickly referenced to help associate interviews to events, articles, associations, or even just by the month.

Tags appear on the left sidebar below Recently Viewed Items, and when you click a tag, you will see a list of interviews and contacts associated with that tag.

This was a big item on our todo list for this month, and is an often requested feature, so releasing it is something we are happy about.


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Written by:

Roger



November 2, 2021

It’s Movember Time Again

It’s Movember, and that means its time to raise money for health.

During November each year, Movember is responsible for the sprouting of moustaches on thousands of men’s faces, in Canada and around the world. With their “Mo’s”, these men raise vital funds and awareness for men’s health, specifically prostate cancer and male mental health initiatives.

I’ve actually taken part in Movember three years in a row, and this year, I want to do something extra..

With that in mind, 80% of all deposits, subscriptions and transcriptions are being donated to the Movember.com foundation until November 30th.

We want to make a difference, and this is one way everyone can help out, and still benefit from a useful service :)


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Written by:

Roger



October 28, 2021

PIN Access

We’ve added a new feature to the site today..

PIN access!

Adding a 5 digit PIN to your account means you would have to enter a PIN to view areas you’ve specified.

Examples of this, are viewing completed transcriptions, making changes to your account in the settings area, or a few other areas we’ll be adding shortly.

Reasons for this?

Some users share their accounts with other people for handling interviews, so adding a PIN helps make this easier by adding more security to your account.


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Written by:

Roger



October 28, 2021

Switching From PayPal For Payment Handling

Until recently, we’ve been using PayPal.com for handling payments.

As of today, we are now using Stripe.com for all payments.

Anybody currently with a PayPal subscription will stay the same, but all new subscriptions and purchases will be handled via Stripe.

Reasons for this move?

Stripe.com provides more security, and we’ve been eyeing it for a while. Recently, it launched in Canada, so that seemed the perfect time to make the switch.


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The Interviewr Blog is the official online publication written by the developers of TheInterviewr about their online Interview Relationship Manager, related technologies, and whatever else may fit their fancy—like robots.

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