Taking your time doesn’t scale

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When you send a hand-written letter to your best friend on the occasion of her wedding, you don’t rush the note.

When a long-term patient needs to hear your plan on how she will beat the cancer you just found, you don’t rush the meeting.

When your best customer just discovered that his critical shipment is totally messed up, you don’t rush the phone call.

The problem is this: we’ve scaled the number of contacts, of patients, of Christmas card recipients, of Twitter followers, of email correspondents, of investors, of backers, of Kickstarter supporters, of readers, of correspondents, of co-workers, of… we’ve scaled it all.

And the one thing we can’t do is scale our ability to take time.

 

- Seth Godin




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Written by: Roger, on April 28, 2022, in Quotes.



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The Interviewr Blog is the official online publication written by the developers of TheInterviewr about their online Interview Relationship Manager, related technologies, and whatever else may fit their fancy—like robots.

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